"How many entries will the system hold? I thought it was ten thousand max."
What do you mean by entries, key words or phone #'s linked to?
Where did you get that figure?
With reference to different phases I don't see how additonal switch capacity wouldn't be in queue for when it will be needed.
Also doesn't sound reasonable considering a goal of 300 Ambassadors each limited to 100 key words in their data base at a time, not counting the ones that move to contracted status which creates openings in the 100 allotment.
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