Circa Pict. & Prod. Co. Intnl Inc. (fka CPPD)

[OwossoBorn]

I totally know the mindset you speak of, and agree it works perfectly well for troubleshooting IT. I'm not so sure it works when the 'facts' are not as factual as one might think, as in this case of these PR's.

It's like the PR's are stating that one cannot get to a website. One way of thinking is that DNS is down, or a local router locked up, or the website's server is down. Another way is to think the user mispelled the URL, or rolled their chair over the CAT5 one too many times, or forgot to pay their ISP bill, or has https instead of http... one way is not blaming the user, another way is assuming blame on the user. Neither way is 'right' but one is positive and giving 'the benefit of the doubt' and another is negative and thinking the user is a moron. (which is probably the case more often than not)

All I'm saying is consider all possibilities in everything before stating what you believe are the facts along with your interpretation of said facts.