SPDR S&P 500 (SPY)

[RonM605]

Re: Stock Charts

Sept. 9th, 2009 @ 4:45pm - Internet Circuit Disrupted, Main Site Unavailable

At around 4:45pm Eastern today, our main Internet circuit went down. We are working with our ISP (InterNAP) to determine what happened and to get things fixed. Check back here for more information as it becomes available.

Note: Until the website returns, you'll need to use a different URL to get to this Status blog - the URL is: http://stockcharts.typepad.com/status/

5:00pm - InterNAP contacted. They are investigating. Says the outage is only happening in our immediate vicinity. Could be a classic case of "a guy with a backhoe."

5:20pm - Sent email to ChartWatchers subscriber list alerting them of the new URL for this status blog.

5:30pm - InterNAP says the problem is with the local carrier, AboveNet. We're talking to them now.

5:45pm - AboveNet has dispatched someone to our location to fix the problem. ETA 1 hour.

5:50pm - In an extreme case of irony, yesterday Pingdom.com published an article about "guys with backhoes" and how frequent this kind of problem is.

6:20pm - AboveNet didn't find any problems at the ISP end of our circuit. They are now driving out to our offices to run more tests.

7:20pm - AboveNet is on site and has verified that there is a problem with the cabling between here and our ISP. They are continuing to track it down.

9:20pm - They seem to be getting close to having the problem fixed. A card in one of the routers at our ISP has been replaced and is being reconfigured right now. Hopefully that will solve the problem but there is no way to be sure. Regardless, we will continue to work hard until things are back up.

11:00pm - Well, we're starting to run out of things to replace. At this point, we are working with InterNAP to make sure all of the router settings are correct. I wish we had an ETA for being back online but we don't right now. We'll be working through the night if that's what it takes.