New Series Examines How Voice Self-Service Capabilities Can Solve Real Business Problems Now; Follows Successful Webinar Series on Critical IT and Software Development Issues
General Magic, Inc. (Nasdaq:GMGC), a pioneer in enterprise voice infrastructure software, today announced a series of online Executive Briefings on the business benefits of extending existing Web-based enterprise infrastructure and applications to everyone with a telephone. Aimed at business unit general managers and executives with responsibility for anticipating and responding to demand for anytime, anywhere access to services, the Webinar series will examine how voice self-service capabilities can solve real business problems now, reducing costs while increasing revenues, customer satisfaction, and workforce productivity. The Executive Series presented by General Magic executives and guest speakers from the industry will air monthly beginning July 25, 2002.
"Customers, suppliers, partners and employees are demanding access to business software applications and executives are under tremendous competitive pressure to devise and implement programs to anticipate and respond to those needs," said Kathie Layton, General Magic's CEO.
"These Executive Briefings will provide insight for the executives who must develop the business initiatives that capitalize on voice user interfaces."
The Executive Briefings are an extension of General Magic's earlier "Voice Enabling the Enterprise" educational program, which attracted more than 350 IT executives and developers. Conducted over a five-week period in May and June of this year, the Webinar series helped clarify how voice user interfaces can extend existing Web-based enterprise infrastructure and applications over the telephone to customers, suppliers, partners and employees.
Each Executive Briefing offers an interactive forum on how integrated Web and voice self-service can be applied to solve real business problems today. For more information or to register for any of the General Magic Executive Briefings, please register online at http://www.genmagic.com/solutions/execbriefings.shtml.
About General Magic
General Magic is a leading voice infrastructure software company that provides enterprise-class software and supporting voice dialog design and hosting services that enable companies to quickly and efficiently provide anytime, anywhere access to information and services over the telephone. General Magic's VoiceXML & J2EE(TM)-based solutions enable enterprises to easily integrate voice access into enterprise applications using a broad selection of speech recognition technologies and telephony interfaces. These solutions make voice a strategic tool in helping businesses improve the customer experience, reduce transaction costs, and provide high quality, voice branded access to content and services. General Magic is headquartered in Sunnyvale, Calif. For additional information, visit www.generalmagic.com.
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