Yeah...it's a pretty crappy excuse. You have to remember there are two groups inside a brokerage. A small number running the brokerage's daily actions and a bunch of back-door newbies who answer phones.
Just because they use the excuse....does not mean they do not know where those sales came from. That's why you hammer them with a lawsuit, use discovery.
Register for free to join our community of investors and share your ideas. You will also get access to streaming quotes, interactive charts, trades, portfolio, live options flow and more tools.