Gartner Inc (IT)

[rayray99]

"Gartner is recommending hard pressed organisations maintain their investment in customer relationship management technologies despite the tough economy."

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http://news.idg.no/cw/art.cfm?id=826815BE-1A64-67EA-E46C4E97D9EAB133

Customer Communities

Gartner predicts that CRM of the future will be about creating online communities of customers via emerging social media, such as Facebook, Twitter and similar Web sites.

The economic downturn provides a great opportunity to begin experimenting in this area, and Gartner advises companies to set up accounts on the various Web sites and learn what they do and don't do, and how users interact.

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I'm not a pumper! lol These Gartner dude's are pretty sharp.

Pretty cool...

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