VimpelCom and Amdocs Complete Armenian Deployment of First Consolidated Wireline and Wireless Billing Platform in the Commonwealth of Independent States
6:15 AM EST February 3, 2009
VimpelCom continues to standardize on Amdocs' products across subsidiaries outside of Russia; Amdocs also delivers multiple customer management products on the same platform
MOSCOW and ST. LOUIS, Feb. 3 /PRNewswire-FirstCall/ -- Vimpel-Communications ("VimpelCom") (NYSE: VIP), a leading provider of communications services to approximately 60 million customers in Russia and in the Commonwealth of Independent States (CIS), and Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the deployment of a comprehensive Amdocs solution incorporating billing, customer management and self-service capabilities at its wholly-owned subsidiary in Armenia - ArmenTel. The Amdocs software replaced several legacy systems and provides ArmenTel with convergent support across wireless and wireline voice and data offerings to improve operational efficiencies, expedite the introduction of new services and attractive and complex tariffs, and drive profitability.
"The launch of the Amdocs solution is an important step in our development in Armenia," said Dmitry Pleskonos, executive vice president, Business Development in the CIS, VimpelCom. "ArmenTel was able to leverage VimpelCom's past investments in the Amdocs software for a low-cost and low-risk deployment. In addition, ArmenTel will be able to offer the service excellence and the superior customer experience so deeply identified with the Beeline brand and set itself apart from its competitors."
The Amdocs solution empowers ArmenTel's customer service and sales representatives with a single customer view, helping to reduce call handling time. It also enables ArmenTel's customers with ubiquitous control over their accounts through self-service capabilities. This will allow ArmenTel to dramatically improve customer satisfaction and reduce costs associated with customer service.
"The project at ArmenTel adds to a long list of successful Amdocs deliveries over the past six years in support of VimpelCom's explosive expansion in and beyond Russia," said Michael Couture, head of Global Marketing at Amdocs. "By standardizing on the Amdocs Customer Experience Systems across Russian, Ukraine, Kazakh and now Armenian operations, VimpelCom is establishing group-wide common business processes that drive a consistent customer experience in all of its markets."
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