OU Zone

[BullNBear52]

Spirit Airlines attempts to collect cancellation fees from Flight 1549 passengers
by Matt Burns on January 19, 2009


Note to self: Do not fly on Spirit Airlines. It seems that the airline is only concerned with charging fees and enforcing them blindly. Case in point is the tale of two passengers that were trying to fly to Myrtle Beach but Spirit Airlines canceled the flight. So, being the friendly company it is, the airline booked the two on Flight 1549. Now, the airline is attempting to collect fees ’cause the couple never used their return flight from Mytle Beach. If I had to guess, I would imagine that’s cause they were white water rafting the Hudson River instead.

Spirit Airlines has a $90 cancellation fee. Since the two do not plan on making the return trip cause of their inprompto New York va-ca, a company represenative insisted on charging them the fee.

Rob Kolodjay said his conversation was blunt, “We survived this air crash and I need your credit card number, he said ‘and our policy is we’re going to charge you $90.””

Who knows how this will turn out, but any company rep that doesn’t analyze the situation rather than quoting company policy shows how the company is ran. Apparently, Spirit Airlines trains their reps to be simple tools and serves them tasty kool-aid out of the water coolers.

http://www.crunchgear.com/2009/01/19/spirit-airlines-attempts-to-collect-cancellation-fees-from-flight-1549-passengers/

Spirit Airlines Tries To Charge Cancellation Fees On Passengers It Put On Flight 1549
By Chris Walters, 11:19 AM on Mon Jan 19 2009,

Update 3:10pm ET: the airline has said it won't charge the men after all.

Spirit Airlines wants $90 each from Rob and Jeff Kolodjay, two of the passengers in last week's U.S. Airways flight 1549, because they're not using the return leg of their tickets. Rob and Jeff were on flight 1549 in the first place because Spirit canceled their original flight.

Rob and Jeff Kolodjay were scheduled to fly on Spirit Airlines to a golf vacation with four other friends on Thursday out of LaGuardia in New York City. Their flight got cancelled, and they were rebooked on to US Airways flight 1549.

When they tried to cancel the return tickets on Spirit they could not use because they never made it to Myrtle Beach, the company representative insisted on charging them a cancellation fee.

Well done, Spirit! You have managed to take the one really awesome airline story of the last few years and turn it into a bad PR opportunity. Please charge yourself a congratulations fee.

http://consumerist.com/5134413/spirit-airlines-tries-to-charge-cancellation-fees-on-passengers-it-put-on-flight-1549

I heard this one on the news and he told Spirit he couldn't give him his card # because it was still in the plane in the Hudson River.