Leading Swiss Financial Services Provider Reduces Cost and Boosts Performance with BMC Software
Online applications give financial services firms the ability to deliver around-the-clock customer access to accounts, but they often also present additional IT challenges that must be effectively managed.
For Swiss Mobiliar, consistently delivering online applications at peak performance is vital to customer satisfaction. This focus has helped the firm maintain its status as one of Switzerland’s leading insurance and pensions providers, a position it entrusts to its long-standing partnership with BMC Software (NYSE:BMC).
One in three Swiss households is insured by Swiss Mobiliar and the firm constantly updates its software systems to provide ever-more efficient services to its 1.3 million customers. As Swiss Mobiliar’s applications and DB2 database have grown in size and complexity, so did the requirement to ensure their continued performance and stability.
“With BMC Software, we can rapidly identify SQL statements that are consuming too many resources and undermining performance. Over the years, BMC has played a critical role in stabilizing those response times and ensuring the successful performance of customer-facing applications,” says Swiss Mobiliar’s Data Management Team Leader, Thomas Baumann.
BMC DB2 solutions automatically detect and alert Swiss Mobiliar to processes running slower than expected, as well as enables the IT staff to conduct regular trends analyses or compare performance statistics. As a result, the emergency performance problems have fallen to zero following a new application deployment. Previously, the time to resolve these problems may have consumed days or months, meaning Swiss Mobiliar has drastically reduced the resources and costs associated with performance problems.
“Switzerland is a key market for us,” said Bill Miller, president of BMC’s Mainframe Service Management business unit. “Customers trust BMC to deliver proven solutions that deliver significant efficiency and performance gains, time and time again. We are very proud of our important and long-standing relationship with Swiss Mobiliar.” Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended September 30, 2008, BMC revenue was approximately $1.83 billion. Visit www.bmc.com for more information.
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