NEWS--IVOC---a Federal Government deal thru another housing authority.
MATAWAN, N.J., Jun 02, 2004 (PRIMEZONE via COMTEX) -- iVoice, Inc. (IVOC) , a leader in speech recognition technology, announced today that the Cambridge Housing Authority has installed an IVR application for waiting list information.
The IVR allows clients of the Cambridge Housing Authority to access waiting list information. Callers are prompted for Social Security Number information, which the system verifies by reading it back to the caller. The IVR then gives the caller information regarding the waiting list for which the caller enrolled. For example, the IVR would say, "For the Washington waiting list we are currently placing people who applied before August 10th 2003."
The Cambridge Housing Authority provides both public housing and Section 8 housing to residents of the city. Applicants for housing are placed on a waiting lists based on certain criteria. The waiting list presently has approximately 7000 applicants. The iVoice IVR application is used to allow applicants to call in and easily discover what their position is on any of several waiting lists simply by entering their Social Security Number.
iVoice IVR systems enable callers to make open-ended queries while in the middle of a menu prompt, directing them to the correct information faster. Furthermore, an IVR enabled call center can offer self-service capabilities to callers so they can conduct transactions over the telephone. iVoice's proprietary IVR user interface is able to deliver a powerful solution capable of providing fast, reliable and user-friendly applications to handle transactions such as order fulfillment, obtaining shipping information, obtaining flight information, initiating banking or retail transactions, obtaining product warranty information, confirming reservations, or any other interactive transaction via telephone.
About Cambridge Housing Authority
The Cambridge Housing Authority (CHA) operates a range of federal and state housing programs for low-income elderly, disabled, families and individuals. In addition to programs such as family and elderly public housing and Section 8 certificates and vouchers, the CHA administers a variety of special and innovative housing initiatives. The CHA owns over 2700 units of housing throughout Cambridge.
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. iVoice products are designed to be simple for the end user and provide a cohesive system to access messaging systems.
AI
