Williams Communications Group, Inc. (fka WCGR)

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Trendium Announces Williams Communications Group Implementing Trendium Service Intelligence Solution

FORT LAUDERDALE, Fla., Mar 25, 2002 (BUSINESS WIRE) -- Trendium, Inc., the leading provider of service intelligence software, announced Williams Communications Group as a strategic customer. Williams Communications Group, which operates the largest next-generation fiber optic network in North America, connecting 125 U.S. cities and reaching five continents, is implementing Trendium's ServicePATH product.

Trendium's ServicePATH software helps service providers evolve network and customer operations toward a Service Operations Center (SOC), integrating front and back office applications. A SOC synthesizes service and customer information from disparate data sources, enabling service providers to better meet customer expectations, optimize infrastructure utilization, reduce operational costs and offer value-added services that generate substantial new revenues.

"Williams Communications continues to deliver the latest tools and applications to support its customers, and we are pleased to be working with Trendium to implement this next-generation solution," said Mark Bender, senior vice president and chief information officer for Williams Communications. "We are building on our current capabilities to provide customers with 24/7 access to service performance information. This solution furthers our objective of deploying best-in-breed technology and network applications to support the bandwidth-intensive demands of our customers."

"Trendium is redefining performance management by creating the service intelligence market," said Dr. Hanafy Meleis, president and CEO of Trendium. "Service intelligence includes real-time service management, SLA management (SLAM), performance management, policy-based management, and automated service restoration. This solution creates strategic differentiation for our enterprise and service provider customers."

"Service providers are demanding a new type of blended fault and service management solution," said Patrick Kelly, senior analyst for RHK. "The emphasis has shifted from managing the network to managing the subscriber service. Past solutions focused on only one area, such as fault or performance management. The Fault-Service Management combination is the next logical evolution in the industry, which we estimate will grow from a $980 million market in 2001 to a $1.7 Billion market in 2004."

About Trendium

Winner of the "Best New OSS Product - 2002" and "InfoVision 2001" awards, Trendium, Inc. is a software company that provides service intelligence solutions and performance management software for communications service providers and enterprises. Trendium's ServicePATH(TM) software enables service providers to optimize service performance, manage services and SLAs and assure service quality in real time over virtually any infrastructure--networks, operations systems, applications and business processes. With service intelligence, service providers can create new revenue streams, identify unused service capacity and rapidly prototype and deliver high-margin assured-quality services. Trendium's PerforMAX(TM) software enables enterprise service providers to monitor, manage and accurately report on infrastructure performance in real-time. For more information, visit http://www.trendium.com

ServicePATH and PerforMAX are trademarks of Trendium, Inc. All other trademarks and registered trademarks in this document are the properties of their respective owners.

CONTACT: Trendium, Inc., Fort Lauderdale Deepak Swamy, 954/835-9506 [e-mail] or Jennifer Burford, 954/835-9579

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