ClickSoftware's Mid-Market Move Gathers Momentum With Global VARs, Customers
Thursday July 10, 10:11 am ET
ClickSoftware's Comprehensive Field Service Management and Optimization Software for Mid-Sized Companies Delivers Affordability, Fast Deployment
HOUSTON, July 10 /PRNewswire-FirstCall/ -- A bigger global sales channel, more customers and a growing need for comprehensive field service optimization software for mid-size service organizations are driving momentum for ClickSoftware for Installation, Maintenance and Repair Services (ClickIMRS), announced ClickSoftware Technologies Ltd. (Nasdaq: CKSW - News) today at the Microsoft Worldwide Partner Conference. This momentum underscores ClickSoftware's commitment to delivering automated decision support and optimization technology that helps service organizations with anywhere from 20 to 500 mobile resources boost productivity, increase revenues and cut costs.
ClickIMRS is the industry's first affordable, comprehensive field service management and optimization software that can be deployed in less than 70 days. Previously, mid-sized companies with up to 500 field resources were forced to choose between rudimentary manual/paper-based systems that often led to scheduling problems and enterprise software they couldn't afford. ClickIMRS bridges the gap, enabling these companies to increase jobs per day, ensure on-time arrival, reduce time per job, minimize travel, respond to emergencies more efficiently and strengthen customer relationships.
A growing list of authorized ClickSoftware channel partners, including Diabsolut Inc., Aspective, Green Beacon and TSI have recognized the gap in the market that ClickIMRS addresses and are selling and implementing this solution. "The market is ripe for ClickIMRS as mid-sized companies have struggled to increase their customers' satisfaction and loyalty while sustaining growth and profitability," said Joe Diab, president and CEO of Diabsolut. "ClickSoftware has broken new ground with software that deploys quickly and easily, and fits within these companies' budgets."
Pre-configured for mid-sized companies
Because of the size of their service operations, large companies often customize the integration of ClickSoftware's ServiceOptimization Suite with their complex infrastructures, which can extend deployment time. ClickIMRS deploys in 70 days because it comes pre-configured to help mid-sized companies improve key performance indicators (KPIs) such as on-time arrivals and reduced customer complaints. Essentially, ClickIMRS enables mid-size service organizations to use best-in-class service optimization tools.
"The big advantage ClickIMRS has over other solutions is that it delivers out-of-the-box automated scheduling that mid-sized companies have long needed," said Steven Carr, president of TSI, ClickSoftware's newest reseller. "Providing dispatchers with real-time information to make smart scheduling decisions will help these companies deliver on their service promises to customers."
Some of the key features of ClickIMRS include:
- pre-configured scheduling application with online and
optimization capabilities;
- online appointment booking optimization;
- street-level routing geographic information system (GIS)
solution;
- re-configured reporting based on most critical KPIs;
- business-oriented configuration so companies can tune the system
to their needs;
- expedited data import utilities to speed deployment;
- order management module that creates work orders from customer
calls and works with scheduling application to match a technician and
time to each customer call; and,
- standard integration plug-ins for leading CRM and enterprise
resource planning solutions.
"For more than 10 years, we've developed an expertise in selling and deploying complex workforce optimization solutions for the enterprise. We recognized, however, that to be successful in the huge mid-market sector we needed a product and a go-to-market approach that could address the typical attributes and acquisition/deployment habits of these companies: limited budgets, small windows for deployment and a need for robust workforce management software," said ClickSoftware COO Hannan Carmeli. "ClickIMRS fits the need, and our channel go-to-market strategy proves attractive to Customers and candidate partners alike. We are extremely encouraged by the market response to this latest initiative."
surf's up......crikey
