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Re: al330 post# 972

Friday, 04/30/2004 1:24:43 PM

Friday, April 30, 2004 1:24:43 PM

Post# of 286271
Al you may be right. My comment on the service comes first hand. I find their biggest problem now to be obtaining titles they offer. I have a queue of about 8 titles for over 10 days and have not got any. Their excuse is that they only stocked around 1000 of the most popular of the 27000 titles they offer. When a non stocked title is requested they must order the title and wait for it to be supplied to them. If 10 days plus is required for these orders, customer service becomes a failure and customers will be lost. A delay in the commercials will allow them to build the inventory and avoid a customer service nightmare. Jim