From: E*TRADE Customer Service Sent: May 29, 2008 Subject: General Inquiry Topic: General Inquiry Account: XXXX-xxxx Reference Number: 080529-2402
Message: Dear Mr. xxxxxxx
Thank you for your inquiry regarding the receipt of your proxy for shares of BCIT which are held in your brokerage account xxxx-xxxx. I apologize for any inconvenience this situation may have caused you.
After review, your proxy will be sent to you by Bancorp International Group. If you contact the Investor Relations department at Bancorp, they will gladly assist you with your request. In certain instances, E*TRADE Financial does receive proxies from various corporations. Upon receipt of these proxies, an alert will be sent to your account and you will be provided with a pathway to place your respective votes.
I hope this information has been helpful. Please let us know if we have addressed your questions and concerns satisfactorily by taking a 30-second survey at the following web address:
For future inquiries, existing customers can visit our Online Service Center. It is the fast & easy way to get answers to your questions or to send us secure messages. You can go directly to etrade.com/servicecenter (log on required). If you are unable to log on, you can access our Contact Us page, etrade.com/contactus. As always, we appreciate the opportunity to serve you.
Sincerely,
Jonathan Schuler 1:30pm - 10:00pm M-F EST 800-ETRADE-1 (387-2331) Financial Services Representative E*TRADE Financial
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