ClickSoftware Technologies Ltd. (CKSW)

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Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies
Friday May 16, 8:02 am ET
Alliance to Help Field Service Organizations Organize and Optimize Client Interactions

BURLINGTON, Massachusetts and WATERTOWN, Massachusetts, May 16 /PRNewswire-FirstCall/ -- Green Beacon Solutions, a leading provider of customer relationship management (CRM) business strategy and product implementation services has partnered with ClickSoftware Technologies Ltd. (Nasdaq: CKSW - News), the leading provider of mobile workforce management and service optimization solutions to provide a comprehensive field service management solution geared towards service organizations with between 50-500 field employees, enabling access to Microsoft CRM and ERP applications at anytime, anywhere.

"ClickSoftware is pleased to announce our alliance with Green Beacon," said Zvi Piritz, Senior Vice President of Global Sales at ClickSoftware. "Our joint partnership will enable field service organizations with field engineer forces of around 50 to 500 individuals to take advantage of optimized scheduling that was previously available only to Enterprise organizations."

Under this partnership, Green Beacon will work with mid-market customers to implement ClickSoftware's ClickIMRS (Installation, Maintenance and Repair Services) solution. ClickIMRS provides seamless integration into Microsoft Dynamics CRM and Dynamics AX (formerly Axapta), enabling mid-sized service organizations to link their field force to all parts of the business, offering equally immediate and efficient responses to customers.

"We are extremely excited about our partnership with ClickSoftware," said Richard Smith, Vice President of CRM Strategy at Green Beacon. "Many field service organizations who have been struggling with legacy CRM solutions are excited about the prospect of migrating to CRM 4.0. ClickIMRS will make this an even simpler transition, providing the robust, cost-effective schedule optimization and resource allocation functionality to field service customers."

By drawing on a vast wealth of experience in delivering Customer Relationship Management solutions, ClickSoftware and Green Beacon have assembled a cost-effective offering, that is tailor-made to meet the needs of mid-sized service organizations who are aspiring to increase their customers' satisfaction and loyalty whilst sustaining growth and profitability. Management of field resources and its impact on overall customer satisfaction is critical to business success, with customer service becoming an ever more significant differentiator for mid-sized service organizations.

About Green Beacon

Green Beacon Solutions provides proven business and technology solutions to mid-market and mid-enterprise customers. With the experience of hundreds of successful customer implementations, Green Beacon guides clients to success by providing expert solutions with a rapid return on investment. Green Beacon is Gold Certified Microsoft Partner providing expertise with Microsoft Dynamics CRM, Dynamics AX, and associated technologies including SQL Server, SQL Reporting Services, SharePoint, Windows Workflow Foundation, and .Net. For additional information, please visit http://www.greenbeacon.com.