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Sound Advantage's SANDi 2.0

Sound Advantage (Irvine, CA - 949-476-1400) has completely rewritten its SANDi 2.0 SANDi voice-controlled auto attendant. First off, they've switched from the old AT&T Watson speech recognition engine to Lucent's LASR. The new engine has an active grammar of up to 20,000 words, where Watson would only let you load 1,000 at a time.

The new speech engine also has keyword-spotting, so now you can utter things like "cough - burp - belch, I'd like to speak to, er - hiccup - Zippy, please." And then the system will recognize "Zippy" out of that cacophony and call Yours Truly.

Sound Advantage has also devised a web-based administration program for SANDi, called SANDi Desktop. Just browse to log on to your SANDI server (from anywhere in the world) and administer your own phone book or specify how SANDi is going to route your calls for today.

Whether it's a voicemail, a fax, or e-mail, as a SANDI 2.0 user you can tell her to copy, forward, or rebroadcast it to any person or any group of people with any combination of communication devices. It doesn't matter whether they're part of your phone system, CRM solution, onsite Exchange server, or none of the above. Sound Advantage has completely knocked down the barriers between what used to be separate working environments.

-Richard "Zippy" Grigonis

http://www.teleconnect.com/article/CTM20001201S0004.