Friday, March 21, 2008 11:28:18 PM
I received this email this morning from pearsons where I had ordered Winning Brands products. It reads to me as if we are on a major train here....back ordered, because demand is very high. Also, read the part about the US Labels...CHOO CHOO!!
Ok, time for the email:
Sean,
I must apologize for the poor response on this order. In short, we have been holding back our live website because we have been back ordered on much of the Winning Brands product. (Definitely not the sort of answer we like to deliver to customers) Your order seemed to be entered in the midst a short period that we were live.
Apparently, there has been a delay in updating the US product labels. I am assured that this will be resolved shortly, but I realize that isn't much of an answer for customers.
Presently, we have adequate stock on:
Stain Remover - 1 Quart (WB-Stain-1qt)
I would be happy to ship this product and either backorder or cancel the remainder of your order. Considering this inconvenience, I will leave this decision up to you.
I encourage you to contact Winning Brands directly if you find this answer as unacceptable as I do.
http://www.winningbrandscorporation.com/contact_us.htm
We thank you for the opportunity and hope to properly meet your needs in the future
Regards,
Tom Coppo
Pearson Distributing
1 800 832-6416
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