Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 37044384.
Correspondence regarding this complaint will be emailed to : XXXXXXXXX
Please print a copy of this for your records.
Filed on : February 4 2008
Filed by :
XXXXXXX
XXXXXXXXXXX
XXXXXXXXXXXXXXX
Filed against :
GameZnFlix, Inc.
1535 Blackjack Road
Franklin KY 42134
Complaint Description:
01/13 01/15 24194048014540312572906 GAMEZNFLIX INC 888-542-6817 KY $53.75 LAST MONTH, This amount was charged to my credit card for a quarterly military 8 movie/game rental plan . After 11 days past, I complained that they are not honoring my contract like they use to. I had selected 20 games for the WII console and more then 5 shipping slots out of 8 were empty for more then a week. I told them if they are having issues with inventory, to please comp me. They stated that I did not return 24 titles from account review which is not true and they canceled my plan without my consent. During the past 3 years there were multiple times where they never took the items off my shipped item queue even when I returned them in the mail. I complained to them and they settled the issue for me and closed the complaint and that was the end of it. they had no right to close down my account without my consent. I was charged 53 dollars 15 days ago and now I have no service.
Your Desired Resolution:
open my account back up reinstate my plan with a discount due to the lack of inventory to fulfill my 8 out of a time contract.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It can take up to 30 days for the Bureau to receive a response/resolution to your complaint. You will be notified when the business has responded.
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