Immergent Inc. (IIG)

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StoresOnline Receives Certification of Excellence in Service Operations From the SSPA
OREM, Utah, Jan. 17, 2008 (PRIME NEWSWIRE) -- StoresOnline, Inc., a subsidiary of iMergent Inc., (AMEX:IIG), a leading provider of eCommerce software for small businesses and entrepreneurs, was awarded the Excellence in Service Operations certification by the Service & Support Professionals Association (SSPA). By awarding this certification, the SSPA recognizes the company has met the highest industry standards for support operations.

"To achieve this certification, StoresOnline(tm) met or exceeded 290 best practices criteria developed by the SSPA and validated by 50 leading technology companies," said Stephen Smith, executive director of SSPA. "In addition, it passed a rigorous onsite audit conducted by service executives with more than 20 years experience. When customers see the SSPA Excellence in Service Operations logo, they can be confident that StoresOnline has the people, processes and technology in place necessary to provide quality support."

Founded in 1989, SSPA has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.

"StoresOnline's top priority is exceptional customer support as we provide eCommerce solutions for small businesses and entrepreneurs," said Robert Schow, vice president customer operations, StoresOnline. "In September 2007, we were awarded the SSPA's 2007 Star Award for Service Excellence in Consumer Support. In November, 2007 Stores Online's technical support organization engaged in the SSPA Organizational Development Program undergoing thorough audits and testing of our technical support operations, which we are proud to announce resulted in SSPA's prestigious Excellence in Service Operations certification."

"We understand the impact that high quality service and support can have on our customers and our competitive position in the marketplace," added Brandon Lewis, iMergent's president and COO. "Over the past several years our goal has been to become the leading provider of eCommerce software solutions while maintaining our commitment to our customers. Most recently, we expanded our product line by launching our StoresOnline Express platform. We are excited about how the market is receiving both our StoresOnline Express and StoresOnline Pro products as we continue to rollout StoresOnline Express and train our sales and support teams."

Don Danks, CEO of iMergent, said, "We continue our focus on providing best of breed products, services and support to the entrepreneur and small business markets. Everyone at iMergent is enthusiastic and energized about the prospects for the future of our company."