Below is an exerpt from an interview with CEO Linda Jenkinson, in it there is mention of Myconcierge as part of Lesconcierges.
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LUXESF: Let’s talk about technology. Obviously you want to migrate clients to an online question-and-response mechanism. How is technology helping you? For instance, are you providing your staff with sophisticated CRM tools?
JENKINSON: Technology is critical to delivering a superior service to our customers and we are always investing in that technology. Moreover, our online platform is much more than an AskJeeves “question-and-response” mechanism, as you’ve put it. We view our online offering as a complementary channel to the phone through which customers will receive the same style and level of personalized service. No other company in the world who offers some type of concierge service provides as robust a web channel in terms of functionality as we do. With the LesConcierges web channel, which we call MyConcierge, the customer can do much more than browse content, fill out request forms and send the concierge email. The customer can actually purchase a gift or event tickets in real time, and soon we will also offer the ability to book golf tee times, spa appointments, and dining reservations in real time. Additionally, we’ve identified initiatives that could increase our productivity by as much as 50% over the next 24 months.
Have another hit of fresh air.
