I've been a Datek client for a couple of years. There are many things I like about them, and a few that worry me. The things I like are order improvement, quick execution, the way they present the information (i.e. their screens and navigation). The things that worry me are their commitment to MicroSoft products and the likelihood that they are going to force all their clients to use MicroSoft products to access their services (I've already moved one account away from them for that reason), their lack of responsiveness to problems with their software (I've reported problems that should concern them, and they answer with unresponsive lawyer-talk while ignoring the problem), and their insistence that everything should be handled electronically.
For me, it's sad, because I really like Datek, but I'll probably leave them because of their attempt to dictate how I conduct my business. I signed on with Datek to trade stocks and they have the best system I've seen. All I want from them is:
1) the kind of execution I'm getting.
2) confirmations and statements in a form that's useful to me.
3) the ability to use the computer system of my choice.
4) unrestricted access to a human on those rare occasions when I find it necessary to communicate with them (I'm not going to use one of those fancy "look-it-up-yourself" systems.)
Fred
