Thursday, November 01, 2007 11:12:50 AM
It is confusing and distracting, and does not guide a person to a conclusion.
The site needs to perform 3 functions:
1. Take someone brand new and turn them into a customer. This requires what we call a conversion. High conversion is a achieved by 'guiding' a new prospect to the conclusion you want without 1000 confusing steps and options that could take them away from what you ultimately want them doing, which is signing up as a customer. Decent marks here, there are some techniques they could emply that might increase conversion rates, but its just as well they build massive traffic then track the metrics.
2. Provide a simple and easily navigable interface for finding and launching media current subscribers want to see. I think we are doing pretty good here.
3. Provide a means of viral market penetration. They get a failing grade from me here. There has to be a multitude of ways that a current subscriber can refer this thing to a friend. Fr example, the player should have a little button on it that sends a reelcash invite to a friend. Each feature page should have a button or link to refer this. On and on. In addition, users should have a way to participate in a social community interaction format. The site has neither of these critical features necessary for a strong viral effect.
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