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Thursday, August 09, 2007 10:47:17 PM
Jiefang Daily reports the local government met with officials from 16 banks to discuss how to cut waiting times on Friday afternoon.
At the Friday meeting, eight banks promised to appoint more staff to serve personal banking customers and install additional self-service banking machines to shorten the queues. They also pledged to redesign their operations and computer systems to make their processes more efficient.
The eight banks that promised to take action are the Industrial and Commercial Bank, Agricultural Bank, Construction Bank, Bank of Shanghai, Bank of Communications, Merchant Bank, Minsheng Bank and Bank of China.
The Bank of Shanghai also proposed to move some branches to areas that currently lack banking services. It said it would allocate separate windows to deal with cash and non-cash transactions, and promote the use of Automatic Teller Machines (ATMs) among the elderly.
The Bank of China said it is considering launching a text message service to inform clients of waiting times in their branches and help them better manage their time.
China Merchant Bank called for an increase to the limits that currently apply to ATM transactions, so people can use them to withdraw and deposit larger sums of money. The current maximum is 5000 yuan, or about 647 US dollars.
http://en.beijing2008.cn/news/olympiccities/shanghai/n214064776.shtml
Found this on a post by garde last nite.
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