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SPRT 5.23 Small Business Owners Most Likely to Take Laptop on Vacation; support.com Offers Tips to Avoid Computer Problems
Jul 17, 2007 9:01:00 AM

REDWOOD CITY, Calif., July 17 /PRNewswire-FirstCall/ -- One in five people is now packing a laptop on vacation(i). Small business owners are especially likely to bring their computers on vacation, with 75 percent checking in by phone or e-mail at least once a day while on vacation(ii). In addition, nearly half of small business owners consider downtime a guilty pleasure, forcing nearly one third to check in by phone or e-mail several times a day while on vacation(iii).

"As a small business owner, I bring my computer on vacation out of necessity," said Nancy Sartanowicz, president of Workplace Strategies, LLC in Medford, Mass. "The last thing I want to deal with while on vacation is a computer problem. What's worse, small business owners like myself often don't know where to turn to have their computer problems solved, especially when they're away from home on vacation."

Whether you're taking your computer on vacation out of necessity or enjoyment, encountering computer problems during precious leisure time can be even more annoying than usual. support.com, a remote tech support service which provides consumers with Instant Technology Relief(SM) from their frustrating computer issues, offers tips to people who want to spend more time enjoying their vacation and less time dealing with computer problems.

support.com recommends consumers and small business owners alike take simple steps to work smart and stay safe:

1. Take precautions against hackers when accessing wireless networks or
"hot spots" on the road. Make sure your anti-virus software is
up-to-date and check that you have a firewall installed on your
computer. As an extra precaution, password-protect sensitive files and
turn off "file sharing" on your computer.
2. When you do have downtime to work, make sure your laptop battery
doesn't give out on you. To extend the life of your battery, power
down all non-essential functions, such as DVD players and wireless
network cards. In addition, most laptops have other power saving
functions which can be accessed by simply double-clicking on the
battery icon on the toolbar.
3. Make the best use of your valuable vacation time by focusing only on
the e-mail that must be addressed immediately. Set up message filters
in your e-mail system so that you can more easily separate and identify
messages that can't wait from those that can. Consider setting up an
automated e-mail message that shows you're out of town and will be
responding only to urgent messages.
4. Make sure your computer is performing its best to help avoid problems.
Give your computer a tune-up by defragmenting your hard drive, getting
rid of any spyware or malware, and deleting any programs you don't use
which might lengthen boot-up time or decrease performance.


"Some people take their computers on vacation so that they can have more leisure time to surf the Web or communicate with family and friends. For others, such as small business owners, it's a choice between taking their computer on vacation and not having a vacation at all," said Eleanor Lacey, vice president of corporate development responsible for support.com. "No matter the case, the last thing that anyone wants to do is deal with a computer problem while on vacation. These steps can help ensure that they can enjoy as much of their leisure time as possible."

About SupportSoft and support.com

SupportSoft (Nasdaq: SPRT) is a leading provider of technology problem resolution software and services. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at http://www.support.com/. For more information about the Company and its corporate offerings, visit supportsoft.com; for Instant Technology Relief(SM) to consumer technology problems, visit http://www.support.com/ or dial 1-800-PC-SUPPORT.

(i) AP-Ipsos poll, June 1, 2007
(ii) OPEN from American Express Small Business Monitor survey, April
2007
(iii) OPEN from American Express Small Business Monitor survey, April
2007

SOURCE support.com

----------------------------------------------

Jennifer Massaro of SupportSoft
Inc.
[phone]
[e-mail]
or Stephanie Rice of Ruder Finn
[phone]
[e-mail]
for SupportSoft