You obviously called the wrong company. Kwikset is the correct company not Kwickset. Ask for Eric Lundquist. Also, in case you missed it watch the Kwikset execs in the interview from site below. <A HREF="http://www.nbcsandiego.com/money/13630234/detail.html?rss=dgo&psp=news" target="_blank">http://www.nbcsandiego.com/money/13630234/detail.html?rss=dgo&psp=news</A>