well, the DMP-X20 is going back to Gateway. I found out that the 15-day money back policy isn't as clear-cut as I thought - there is a 15% restocking fee. The album-order playback thing doomed it for me. All my MP3 albums (2000) are fully tagged and run in correct order on my other players. The Gateway DAP is just crippled as it has to rely on playlists for each album, but only supports 20 playlists. Hello? The 20gb hard drive can hold 10 times that many albums. Hopefully they will put out some new firmware, but I just don't know. I would not be happy with it if it stays the way it is. And I'm not inclined to risk waiting for an upgrade because Gateway has no track record like iRiver, Rio, and Creative do. The DMP-X20 has potential to be an A-list player but it needs some tuning. Too many of my albums are the kind that need to played in the orignal track order. That may not be the case for everybody and it should still be a good player for some people. Just not for me :(
