GOAM - GoAmerica, Inc. (GOAM)

[jmhollen]

Letter from the CEO
December 19, 2003

As you may know by now, our company has the good fortune of being on the verge of a fresh start . This letter is a “thank-you” to those who made this opportunity possible and a glimpse at what we hope to do at GoAmerica and Wynd in the future.

Our Customers: Many of you have stuck with us through thick and thin and for that we are grateful. We know that there have been periods of time during which your service experience may not have met your needs. Despite the extensive efforts of our staff, our historical resource constraints made meaningful improvements in this area virtually impossible. However I assure you, your service experience will improve remarkably as we implement plans that will better enable us to meet your needs and ours. We intend to earn your business again and again by instituting new procedures and activating new tools. Our new relationship with CSD is only the beginning of such improvements. We appreciate your business and hope to serve you for years to come.

Our Shareholders: The performance of GoAmerica stock has been generally disappointing and many of you have endured periodic uncertainty about the longevity of the business and our general strategy. Hopefully you now have a better sense of what your company's plans are for the future. We aspire to reward your faith and to be more responsive to your questions as your business grows and develops in the coming years.

Our Partners and Suppliers: We can only understate our appreciation for your support during our difficult times and are grateful to those who cooperated with us as we sought new financing, making our new opportunities possible. We are committed to being a good business partner and doing our best to maintain excellent relationships with you as together we serve our customers. We will continue to lean on you to help us be the premier company in our market and we welcome the opportunity to grow our business with each of you.

Our Employees: The teamwork that got us to this point has been tremendous. I understand that this new opportunity is bittersweet for some of you -- having the satisfaction of achieving this milestone, yet realizing that significant changes are imminent due to our consolidation plans. We are a company in transition, but we also have a clearer purpose and intend this to be a place where you can prosper and grow professionally.

This past year we have appropriately invested a great deal of management's attention on the rebuilding process. I assure you that we will apply the same vigor to enhancing our operation and executing plans that will allow our company to grow, prosper and fulfill its vision.

We thank you for your support and wish you the very best during this holiday season.

With gratitude and respect,

Dan Luis
Chief Executive Officer
GoAmerica, Inc.