Compaq, Intel Deliver Standards-Based Speech Server Platform For Service Provider And Enterprise Customers
October 23, 2001
Intel Corporation and Compaq Computer Corp. announced the immediate availability of a fully integrated speech server platform that combines the Compaq's ProLiant DL360 server and the Intel NetStructure communications boards DM/V-A series. The platform, which is backed by the world-class Compaq Global Services organization, allows developers to build applications such as voice portals, speech-enabled Interactive Voice Response, unified messaging and conferencing for the service provider and enterprise market segments.
With this platform, service providers and enterprise companies can deliver cost-effective enhanced customer service and support solutions that enable phone access to data and other information. For example, airline and travel industries can use this solution for use in checking flight arrivals and departures, and financial institutions can deploy the platform to access automated bank statements or check requests.
"The combination of optimized industry-standard technology and support from Compaq and Intel provides a validated and tested platform for developing speech-enabled solutions for both the enterprise and service provider market segments," said Denis Wood, director, New Markets ISSG Solutions and Strategy, Compaq Computer Corporation. "Developers now have access to a market-leading speech platform that provides new ways to innovate while reducing costs and increasing customer value."
By deploying the density-optimized Compaq ProLiant DL360 server for their speech server development and application platforms, customers receive the best-in-class management capabilities and high performance of ProLiant servers while maximizing space in their crowded data centers. Backed by support services from Compaq Global Services, the platform provides flexible, high-density speech server solutions that can scale as customers' businesses grow.
This speech server solution includes Continuous Speech Processing technology from Intel as the foundation for building high performance speech applications. CSP provides developers with access to advanced barge-in, echo cancellation and speech detection features that are compatible with industry-leading speech recognition software from Nuance, Speechworks and Infotalk. Additionally, Intel offers consulting services, training, support tools and resource kits that enable developers to further accelerate development and deployment cycles.
"We are pleased to work with companies like Compaq to enable and accelerate the development and deployment of open, standards-based speech applications in enterprises and the public network," said Tim Moynihan, director of product marketing for Intel's Telecommunications and Embedded Group.
The new speech server platform is available immediately in 48 or 96 port configurations from Catalyst Telecom and Total Tec Systems. The platform is backed by Compaq's world-class service organization and includes a three-year limited warranty on all hardware components that guarantees on site service by next business day when a problem arises. There is also an extended Pre-Failure Warranty on the processors, memory and hard drives, as well as optional 24x7 support infrastructure services.
Catalyst Telecom, an Intel master distributor and a Compaq authorized reseller will be distributing the speech server platform.
The powerful combination of open standards communications boards from Intel incorporated into Compaq's state-of-the-art server platform enables us to offer our customers an application-ready platform that is supported by Compaq's world-class services," said Farrar Pittman, vice president, Catalyst Telecom, a division of ScanSource, Inc.. "This gives developers the freedom to concentrate on application development, allowing them to significantly reduce their time-to-market for deploying voice enabled business applications."
