Reeltime Rentals Inc (RLTR)

[antcoster]

As some of you know, I was my credit card was charged twice this weekend when I tried to re-new my subscription. I sent an e-mail over to customer support and then gave MG a call. Well he told that he would make sure that everything was resolved as soon as possible. Anyways I got this e-mail from the company last night and I thought you guys should take a look at it:

Hello Anthony-

I've just heard from Sean Lamont that he is working on a fix that will not allow the payment page to be refreshed by the user until the initial request is completed. Apparently if the page is taking too long to load (for whatever reason, could be the internet connection for example) and the user clicks refresh to get it moving, it may re-send the charge request. Your refunded charge should show up on your next statement as we will refund that this week.

Best regards,
Ben Floresca

ReelTime Customer Support


And this is what I wrote back to the company:

Thanks for the fast response time. I told Mr. Gersh this last night that I really don't care about the $20. You guys could keep it for all I care. The only reason I brought it up because I don't want future customers to have any problems with the service at all. I have been invested in Reeltime for over two years now and this is the time that I think things are going to get exciting. Anyways, thanks in advance and if you guys ever need anything, I will do anything that I am capable and I'm sure my friends over at the I-hub board will be willing to help as well.

Anthony