Reeltime Rentals Inc (RLTR)

[antcoster]

I re-newed my subscription over the weekend and noticed yesterday that my credit card was charged twice. I put an e-mail into support yesterday with no response. I figured that I give a call over to the office and was actually surprised to hear from MG. I could only imagine what time he must get there in the morning but at almost 6 p.m. over there on the west coast he was still there chomping away at his keyboard.

To my surprise he actually knew who I was. I've only submitted one personal e-mail to him (granted it was two weeks ago) but he still remembered... Now here is a guy who must be at that office about 12 hours a day, answer countless e-mails, phone calls, and other messages and he said, "I know you. You are an owner of this company".

Anyways, I'm not really worried about my $20 because god knows I have spent more money than that on a lot stupider things. But I'm more concerned about future customers getting charged that extra $20 and getting upset about it. I know we are all complaining about the fact that we are not getting enough press, but that is certainly one thing that we don't want. BAD PRESS.

Just figured that some of you would like to know about how they really are working to get all the kinks out before they get going for REEL.

Ant