The following message has been posted in the Members section at the Stockcharts.com site.
Tuesday 17-April: 2:30pm EST - NETWORK PROBLEMS CONTINUE: We continue to work with our ISPs and hardware vendors to resolve the network issues we have been experiencing. The issue has been traced to one of our two primary ISPs but, unfortunately, so far the ISP has not found any problems with their equipment (of course!). At this point, we do not know how long it will take to get the problem fixed.
During this time, we have shifted as much traffic as we can to our remaining "good" ISP. Unfortunately, that ISP is unable to handle all of the requests that our site gets. That means that during periods of heavy volume, some users (it's random) will experience extreme slowness while other users will be fine. If you are experiencing extreme slowness, try opening a Command Prompt and entering "IPCONFIG /FLUSHDNS", then restart your computer. If that doesn't help, you will need to wait for a time when our site is less busy.
Once we are sure our website is performing correctly, we will make an announcement about how we will compensate subscribers for the outages. Please check back here for additional updates. Thanks for your continued patience. - The StockCharts.com Technical Team
