Re conflicting shipping/receiving reports: It's quite possible that Gateway ships direct to customers (there is a bit of historical precedent behind that assertion). If so, shipments fulfilling orders placed from a certain store (i.e. Sarasota) may never actually be received by that store, instead going directly to the store's customers. So 'Matt' and the store may both have given factual answers.
Always tell the truth. Then you'll never have to remember what you said the last time.
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