SOUN Business Highlights:
Customer and partners announcements
- Notable, first-of-its-kind revenue contribution in Q4 from a preeminent AI chip company
- Signed contract with a large auto OEM to significantly extend and increase unit volumes through 2037
- Won a deal with a prominent US-based EV maker to voice-enable their full fleet of market-leading vehicles
- SoundHound Chat AI was announced as the world’s first voice assistant with integrated generative AI to go into full production with an automaker. Stellantis’ DS Automobiles will be deploying the technology across all models in 13 languages across 18 countries
- Three additional automotive brands, Peugeot, Opel, and Vauxhall, announced SoundHound Chat AI pilots in Europe
- Custom branded AI voice assistant went live with a new line of vehicles from Togg, a growing Turkish EV car maker
- Telly’s revolutionary dual screen smart TV integrated SoundHound AI voice assistant
- Expanded our portfolio of renowned restaurant brands with enterprise restaurants brands: Jersey Mike's, Krispy Kreme, White Castle, and Church's Chicken
- Expanded agreement with White Castle to go live in 100 drive-thru lanes by the end of this year and announced partnership with Samsung to revolutionize next-gen display technology for voice AI drive-thrus
- In 2023, more than 100 customers adopted our AI restaurant solutions, including mid market brands such as Beef O’Brady’s, Blake’s Lotaburger, Bozzelli's Italian Deli, Bubbakoos Burritos, Chicken Shack, CoreLife Eatery, Dog Haus, Naz’s Halal, and Noi Thai
- Expanded our ecosystem for customer service by adding Oracle MICROS Simphony Point-of-Sale for Restaurants, Toast Point-of-Sale system, and integration with Olo, a leading restaurant SaaS platform
- SoundHound AI is now working with audio experts HME to make its solutions compatible with its world class NEXEO® headsets. HME serves QSRs drive-thrus in over 140 countries, enabling them to fulfill more than 30 million orders every day
Acquisition of SYNQ3
- The combination with SYNQ3 expands SoundHound AI’s customer service offering, creating the largest voice AI provider for restaurants and extending the company’s market reach by an order of magnitude
- The newly joined entity beings nearly two decades of SoundHound’s innovation with decades of SYNQ3’s industry expertise and established customer relationships - accelerating the deployment of leading-edge generative AI capabilities to the industry
- SYNQ3 comes with more than 20 national and multinational chains, such as Chipotle, Casey’s, Applebees, Panda Express, Papa John’s, and Five Guys
Product launches
- Dynamic Interaction with Generative AI, an extension of the company’s groundbreaking multimodal Dynamic Interaction interface
- Smart Answering became generally available, our service that lets any business handle customer service calls with voice AI
- Employee Assist, our voice AI product for restaurant employees using advanced voice technology to coach in-store employees through actions and provide fast answers to critical questions
- SoundHound Chat AI for Automotive, giving drivers and passengers seamless access to a vast array of information domains enabled by complex conversational capabilities
- Vehicle Intelligence, SoundHound’s voice AI-enabled solution for instant hands-free access to car manual
- SoundHound Chat AI, a powerful new voice assistant that delivers best-in-class voice AI by combining SoundHound and third-party Generative AI models
