I just off chat with a rep from FXCM ... here is the conversation. To be fair I am posting this so FXCM can defend itself. You have to always see both sides of the story.
I guess a pimple faced IT guy really fracked up LOL!
Please wait for a site operator to respond.
You are now chatting with 'FXCM)21'
FXCM)21: Welcome to FXCM's Live Chat Feature. So that we may better serve you, feel free to provide me with your name and email address. How may I help you?
you: i cannot login to my account XXXXXXXXXXXX .. it says wrong username or password
FXCM)21: we are having maintenance on some servers due to networking issues; the production team is working at fixing this as we speak.
FXCM)21: You can get an update on this real time by going to www.fxstatus.com
you: ***The FXCM Trading Station is now operating without any issues for all live clients. If you are experiencing problems please close out of the platform then re-log onto your account.***
you: check my password please
FXCM)21: I see, we are working on updating the website now
FXCM)21: your password should be working fine
FXCM)21: it seems that this is on our end
FXCM)21: we will update the site soon
you: can you tell me what uis happening? this is not routine maintenance ... are you declaring bankruptcy? I have a right to know
FXCM)21: Of course you do
FXCM)21: On behalf of all FXCM, I wish to sincerely apologize for the problems we are having. We have spent millions on upgrading our systems to make sure an outage of the kind you have experienced this past trading session would not happen, but unfrotunately we were wrong.
FXCM)21: In the past few months, we have been busy upgrading our service, both hardware and software to deliver a much improved trading experience for our clients.
FXCM)21: At FXCM we strive to provide clients with the best experience in trading and customer service and words can’t express how deeply sorry we are for the frustration and anxiety that our clients have experienced.
FXCM)21: We assure you that any client’s with an open position from last week who has suffered a loss due to the technical failures as of market opening on Sunday February 25th will be refunded the amount of the loss.
FXCM)21: I also want to assure you that these technical issues are not indicative of FXCM financial stability or health. FXCM has over $100M in capital and no debt.
FXCM)21: In addition approximately $600 million in customer funds are traded using the FX Trading Station.
you: can you send me the link to what you just posted? thanks
FXCM)21: You can check all that information on our webiste
FXCM)21: www.fxcm.com
FXCM)21: we just compiled all teh info making it user freindly to use
FXCM)21: check under company profile
FXCM)21: even www.cftc.gov webiste
FXCM)21: you will find all that information
you: ok ... this downtime look extremely bad for the company .. thanks for reassuring
