Vertical Computer Systems Inc (fka VCSY)

[doc2016]

mle?:
"how does generative ai process the work request? how does it decide to route work to appropriate servers and services?
Sources
https://blogs.infosys.com/digital-experience/emerging-technologies/generative-ai-based-route.html favicon
https://www.linkedin.com/pulse/generative-ai-service-management-transforming-support-saboor-mubarak-vudif favicon
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Answer
Generative AI processes work requests by analyzing various data sources, such as historical data, real-time information, and external factors, to make real-time decisions. It decides to route work to appropriate servers and services by considering factors like traffic conditions, technician availability, customer requirements, and service demand. For example, in telecom companies, AI-generated routing strategies can quickly adapt to real-time changes, predict future trends, and ensure timely delivery of calls and messages
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. In field service management, Generative AI can automatically create work orders based on customer requirements and prioritize them using parameters like technician availability
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. Additionally, in IT service management, Generative AI can be employed to automatically categorize and route incoming support tickets based on the nature and urgency of the issue
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. These applications demonstrate how Generative AI optimizes work request processing and routing by leveraging data-driven decision-making and real-time analysis."