I am currently using Etrade and Schwab. Etrade used to be very good. They are horrendous now in terms of customer service. Their fills are still good and they get you the best price on the fills. But they used to have a platinum team for active traders that they got rid of completely. The wait time on the phone has recently improved - I don't wait over an hour now as I did last year to speak with someone, but the knowledge of people you speak to is pale in comparison to who used to work for them. They will first screen your call by connecting you to someone who really can't do anything for you - once you explain why you are calling they transfer you to a licensed broker. I don't trade pennies anymore so I don't know if they are still considered good for that. But I do know, and this is important if you trade pennies, that if a corporate action happens they no longer waive the fee for active traders the way they used to. So if you are trading a stock that does a reverse split a(which happens often in pennies) expect to be hit with a corporate action fee.
Just last week I called them and asked them to remove two equities that were in my portfolio under a cusip from 2011 and 2014. Instead of the guy removing both, I see in my account that they are both still showing. One looking still the same and the other one saying I was short. After calling them back Monday I find out that the dumb arse who took care of the transaction removed the one stock twice instead of two different equities. So he removed the one, then he removed the same one again and it showed up as a short position and the other one he didn't touch. It's a good thing I checked this before the end of year.
Schwab is good in terms of customer service. In fact I would give them an A. I have never traded pennies with them so I don't know if they are good for that. I do know that they do NOT charge a corporate action fee to the customer.
I personally like Etrade's trading platform Pro better than Schwab's Street Smart Edge and Think or Swim.
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