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Monksdream

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Monksdream

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Sunday, 07/16/2023 4:01:12 PM

Sunday, July 16, 2023 4:01:12 PM

Post# of 124
This is from an eletter to which I subscribe, The Daily Upside

Technically, AI didn’t replace them. A human did.

Suumit Shah, the 31-year-old founder and CEO of Dukaan — an Indian startup that helps small businesses get placed on online marketplaces — fired 90% of his customer support team this week and replaced them with chatbots. His reasoning, via Twitter: “Tough? Yes. Necessary? Absolutely.” He claimed that resolution time for customers’ questions dropped to 3 minutes from nearly 2 hours and cut costs by 85%. Isaac Asimov said a robot must never hurt a human being. The truth is, they don’t have to, because humans do an outstanding job of doing just that to one another on a daily basis.

I am writing a book, American Cars of 1958. Check often for the latest addition. https://investorshub.advfn.com/American-Cars-of-1958-37252/

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