Artificial Solutions International (fka ASAIF) (ASAIF)

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Artificial Solutions International AB improves customer experience with IVR VR solution.

Source
https://de.marketscreener.com/kurs/aktie/ARTIFICIAL-SOLUTIONS-INTE-55820170/news/Artificial-Solutions-International-AB-verbessert-das-Kundenerlebnis-mit-IVR-VR-Losung-43956076/

May 25, 2023

Artificial Solutions International AB has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Patients requesting urgent cardiovascular health support and information have received significantly improved customer service, ensuring their calls are answered more quickly and accurately. A crucial improvement for those in need of emergency assistance.

By adopting technology that provides better solutions for patients, the company has also saved $6 million, reduced call handling costs by 20% and over 1.05 since implementing Artificial Solutions' OpenQuestion IVR solution Handle millions of calls. The solution saved +36,000 call agent hours, increased customer satisfaction by 8%, reduced waiting time by 37% and improved service levels by 18%. The healthcare technology company remains focused on customer-centric improvements and has ambitious plans to further improve its service levels and patient outcomes through innovative approaches.