OK, great news TMUS and also some good info for any customers with the same frustrating issue. You have to have corporate apply a document called a "UMTS" to your account and then go in store to pick up your replacement phone. That is the only way the store will be able to waive the taxes and fees. Long story short, I went to an entirely different store that had the phone in stock. They honored the UMTS and I am now home with my new phone. Thanks Tmobile. We are friends again and I will try to stick around as a loyal customer for another 21.5 years. I do have to say that internal company communication needs to improve though as almost no one knew how to handle the issue completely. In the end I got a good store and a good corporate person on the phone together and it all worked out. Ok, now back to saving the world.
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