DO NOT, under ANY circumstances open an Ally Invest brokerage account. Very suspicious or incompetent or Sleazy business practices.
I just got off the phone with a customer service Rep,......... that was a fiasco. Ally invest took the liberty of closing out my account over the weekend. No heads up, no e-mail, no text, no phone, call no warning of any kind, I just discovered this morning that I can't place a trade. I was placing trades on Friday and suddenly this morning I can't. I can "log in" to see assets, but can't do anything with them.
So I finally get a hold of a customer service person ( apparently accidentally because the stupid phone prompts are all for automated information), and the guy needs to verify my identity. So he says he cannot send me an e-mail verification code, and he cannot send me a text. I asked how that is possible since their own website sent me an e-mail code just this morning to log in. He simply said he could not. I also have the ally invest app on my smartphone, but he couldn't verify me through that.
So he has to go down this list of questions, asking what addresses are associated with me, or what businesses I've worked for etc.
Finally gets me verified, puts me on hold for three to four minutes only to come back and says I have no idea why your account is closed it'll be three to four business days before we get a resolution. I guess I will be registering a complaint with FINRA because that's insane.
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