Home Depot Inc (HD)

[Mr. Bill]

Filed a complaint with the Illinois Attorney General about home depots "email of a refund which they never issue unless you call them TEN days later and inquire as to why the refund has still not even been issued"...

Corp HD never even honored their word or even attempted to issue the refund in 10 days

i had to drive the whole process...

to send an email alleging a refund has been made and then not issue the refund...

is this going on at a grand scale with many customers?

could well be - if it happened to me the odds are extremely high the same is happening with many other HD customers...

really sad - a individuals or a company's most valuable possession is their reputation

a person's word or a company's word is directly related to their reputation

when you fail to honor your word, you have a direct impact on your reputation!!!