Ok, so you opened up a can of worms here for me with Etrade! I decided to do a search on reorg charges in my account and I found out that of my four linked accounts, there were three charges in one and three charges in another and never a credit for any of them.
In the past, if you made 30 or more trades per quarter you were considered an active trader. I always got credited for these reorg fees.
So I contacted them via their website - and yes, they have online email turned off, but I replied to an old inquiry and was able to submit it.
I first received a reply stating that they reverse the charge for active traders but he check my account and I am not an active trader. I replied that I wanted to know what constitutes an active trader now? I got this answer: The requirements for Active Trader have changed. I am not able to provide the exact terms through secure message.
Just to give you an idea I counted how many trades so far this year I made:
Jan-193, Feb-142, March 215, April - 87, May-62, June-70, July=41, August-88, Sept-49 (as of this date).
The fact that they won't give a specific number as to what constitutes active trader status tells me this is a bunch of bs. It used to be clearly written in their TOS. Their answer is always "give us a call" but they clearly ignore the constant complaints about how difficult it is to get someone on the phone.
