Enigmai helps organizations implement their vision, integrating with existing systems and software by offering a visible, detailed, aware organizational system, which considers all relevant factors and provides a service appreciated by both managers and employees. The Enigmai solution for workforce management software in scheduled environments contains the following features:
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3rd Party Integration Connects with 3rd party systems and aggregates the data.
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KPI (Key Performance Indicator) Produces the KPI for employees and uses it to schedule based on employee performance.
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Scheduling Our unmatched, state-of-the-art automatic scheduling algorithms compute an enormous amount of parameters to deliver the best possible schedule to your business.
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Break Management Allows you to implement break management policies and allows the employees to connect and choose their breaks as they work in real time.
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Status Management Shows live statuses of employees, allowing you to track performance closely.
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SLA (Service Level Agreement) Keeps track of SLAs and ensures the agreements are met.
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The Enigmai Business Suite (“EBS”) software is a fixed fee software – every client receives the same version. Customers pay a one-time fee for the Enigmai Business Suite software, and 12% annually for maintenance and support. Updates and new versions are included and we charge a small one time set up fee.
Enigmai’s EBS software is built using Client-Server architecture. The Client is the software component responsible for the user interface and is accessible by the system users. The software was originally developed in 2010 using the latest available technology at that time. Over the years, new technologies have evolved and become the industry standard. Although the current software suite in use by existing customers performs seamlessly, Enigmai has opted to invest in enhancing the software suite, upgrading the Client interface to enhance functionality for existing customers while offering the latest technology to new customer accounts. The development project started in the summer of 2021 and involved a team of programmers, a quality assurance team, and a project management team. The development was completed and the Enigmai team has also completed the User Acceptance Tests (“UAT”) and is expecting to install the software during September 2022 at our first client’s facility..
During this phase, the WFM software will go under rigorous testing to ensure that the new Client interface development is complete and that it meets the expected performance protocols. After the UAT phase is complete, the Enigmai team will install the upgraded system for existing clients and commence marketing to our list of potential clients.
Enigmai is looking to commence the development of a mobile app to augment its existing desktop application. Through its customer meetings and trade show feedback, the Company has identified a strong demand for such an application, as more and more organizations would like their employees to be able to connect remotely to their WorkForce Management (WFM) systems.
In the last few months, the Enigmai team has been occupied with the re-development of our front-end system. Now that the front-end development is near completion, the team has commenced work on its planned mobile app design. The mobile app will be rolled out later this year and will provide Enigmai with another competitive advantage as we seek to expand outside of Israel and into new markets, including the North American market in 2022.
Upgrading to the latest technology will open opportunities that are not currently available for Enigmai with potential clients, and in order to satisfy the demand currently present in the marketplace.
Software and Services
While any manager running shifts can benefit from a workforce management system, EBS is most suitable for contact centers , proving invaluable for any big organization, since it can increase productivity while lowering operational costs.
The Market in General
According to Fortune Business Insights, a contact center enterprise with 5,000 employees and about $300 million in annual payroll can save approximately $6 million per year by implementing WFM software.
The workforce management market is segmented into vertical, organization size, deployment, component, and region. The component segment is sub-segmented into solutions and services. The solution segment accounts for the largest component segment, leading the market growth. The deployment segment is sub-segmented into on-premise and on-cloud. Of these, the cloud-based segment dominates the market.
The organization size segment is sub-divided into large enterprises and small & medium enterprises (SMEs).
Of these, the large enterprise segment spearheads the market share. The vertical segment is sub-segmented into defense, government, healthcare, retail, manufacturing, energy & utility, IT & telecommunication, BFSI (banking, financial services, and insurance), and others.
Among these, the retail segment is to have the lion’s share in the market. Recall, though, that our software can satisfy large-sized contact center needs, independent of industry.
In addition to the increasing number of enterprises adopting these solutions, the market growth also contributes to the rising adoption of employee monitoring solutions across the BFSI, IT & telecom, and retail industries.
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Moreover, the rising demand for solutions to gain enhanced control over employees and increasing investments by enterprises in deploying modern time tracking tools to increase employee productivity escalates the workforce management software market growth. Besides, the proliferation of mobile devices in the working culture is encouraging businesses to invest in cloud based WFM solutions infrastructure, allowing employees to log in and access information anytime and anywhere.
The need is great to be able to define for a company and the industry the following:
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Global Workforce Analytics Market, by type (solutions, services), by deployment (on-premise, on-cloud), by organization size (large, SME’s), and by industry (banking, insurance government, retail, logistics, healthcare, manufacturing).
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Global Mobile Workforce Management Market, by deployment (Cloud, On-Premise), by end-user (BFSI, communication, logistics, manufacturing, procurement), and by Tools (IOS, Android, MySQL.) Enigmai has demonstrated competence with cloud integrations for existing Israeli clients, as well as on-site implementations, which are a requirement in the BFSI vertical.
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Global Field Service Management Market Research Report Information by component (solutions, services), deployment (Cloud, On-Premise), organization size (small & medium enterprise, large enterprise), and by vertical (manufacturing).
We believe we can offer case studies of demonstrated customer savings after implementation, our top selling feature.
It should be noted that EBS software satisfies demand in the large call center niche and is independent of any segmentation within that niche other than size. We believe our software has been shown to provide effective solutions for contact centers with greater than 250 seats, independent of industry, indicating a vast market within which new business may be developed in North America.
It is estimated that there are 41,500 contact centers in the United States, 2,905 of which have 250 or more seats.
35% of US contact centers are planning to upgrade or implement WFM software in the next 24 months.
