As we shared on Friday, the Court approved our proposal to restore access to the cash (US Dollars) in your account held at Metropolitan Commercial Bank.
We plan to resume access in the Voyager app for customer cash withdrawals only, starting on Thursday, August 11th. We will let you know via email when access is available. No matter when you submit your withdrawal request, you will have full access to your cash.
For additional information, please review the FAQs below:
How long will it take for me to receive my cash withdrawal?
We anticipate customers will receive their US Dollars about 5-10 business days after making their requests. Requests will be processed as quickly as possible but require manual reviews, including fraud reviews and account reconciliation. Timing will depend, in part, upon the individual banks to which customers transfer their cash. Once cash withdrawals are enabled, customers can withdraw up to $100,000 via ACH in a 24-hour period.
Can I add a new bank account?
If you want to add a new bank account, you can set that up in the app anytime. If you have issues linking a new bank account, please contact Customer Support via the app. Please note that if you link a new bank account, that account will be subject to review, and your withdrawal may take longer than 5-10 business days to clear.
When will I be able to access my crypto?
Our primary focus is maximizing the amount of crypto returned to customers. As part of our efforts to accomplish this goal, we are simultaneously pursuing a standalone restructuring process and a potential sale of the company. We anticipate access to crypto assets will be made available once this process is complete.
Last Friday’s blog post has additional information on access to customer cash, the claims process, the next steps in the reorganization, and our efforts to maximize the value of crypto on the platform.
Regards,
Team Voyager
