Investor Help (NO Ihub questions)

[cintrix]

Help! I'm going to ask for help here on my own board. I want some input from anyone who would like to comment regarding their brokers.

I have Etrade and have used them along with others over the years but now exclusively with them. Trading platform excellent. Executions excellent. No commission on big boards and 4.50 for otc. Sounds all good right? Well it is the customer service where they are failing hugely. Ever since Morgan Stanley took them over they are the pits of the world. I used to be able to call a number for platinum service and connect with help right away. Not only that, a relationship manager would call me a day or two later to confirm that my issues were taken care of. NOW??? The wait to speak with someone is over 30 minutes if I'm lucky. And when you get through you get someone who really isn't knowledgeable and isn't a licensed broker. Over the weekend I tried to call and the recording said the wait was over 90 minutes. Their online customer service gets halted periodically when they can't keep up with inquires. And if you are able to write to them online they reply days later with bs responses. I find it frightening that when you trade often with a lot of money there could be a chance that you might need to speak with someone right away and you can't do it with Etrade anymore.

Can anyone post about their experiences with Etrade or what other brokers do regarding calls and customer service. Like what is the average wait time when you call in, and do they rectify the situation timely?