Chinasoft International Ltd (CFTLF)

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Solve customer "cloud" problems in the whole life cycle Chinasoft International China Cloud Network escorts well-known lighting appliance companies to use the cloud.

source
http://www.chinasofti.com/news/2308.htm

2021-10-29

With the rapid development of emerging technologies such as 5G, cloud computing, Internet of Things, and big data, the lighting industry leverages digital transformation to promote efficient management, business innovation, and enhance competitiveness. It has become a must for development.

As a leader in energy-saving lighting in China, a lighting appliance company in Zhejiang Province, in addition to using 5G, cloud computing, Internet of Things and other emerging technologies for product intelligent upgrades, also deployed SAP ERP and other systems through ChinaSoft International's one-stop cloud service in China Cloud Network On HUAWEI CLOUD, with the help of cloudization, enterprises can realize minimalist operation and maintenance, smart management and operation.

As the core business system of an enterprise, SAP ERP manages the core production and operation and financial data of the enterprise, with huge data volume, complex technical architecture, and high integration complexity with peripheral systems. Migrating from SAP ERP to the cloud has strict requirements on the professional capabilities of the technical team. In order to ensure the progress of the project, the lighting appliance company hopes that before and after the SAP ERP goes to the cloud, Chinasoft International China Cloud Network can have a dedicated person to provide technical support services: before going to the cloud, it can answer various product and service consulting questions in a timely and efficient manner; It can provide detailed guidance, assist in the configuration of products and services, and communicate with other vendors to solve configuration alignment problems; after going to the cloud, it can assist in improving the system protection system to ensure the safe and stable operation of the business...

Based on customers' comprehensive demands before, during and after the cloud coverage, Chinasoft International's online cloud service platform Huaxia Cloud has established an exclusive technical support group for it, equipped with professional qualification certifications and experienced technical service experts to satisfy customers around the clock Cloud resource allocation, changes, new additions and troubleshooting, etc., ensure the smooth progress of customer projects.

Before going to the cloud.
In order to make the service more "targeted", technical service experts carefully analyze the customer's business environment, sort out the system architecture, and understand the customer's detailed planning of resources and permissions on the cloud, so as to help them maximize the effectiveness of "cloudification".

On the cloud.
In response to the needs of customers who want to achieve independent management of personnel, resources, and finances according to the system architecture after going to the cloud, actively assist customers in creating enterprise projects, and assist customers in purchasing and configuring corresponding cloud server resources and cloud database RDS according to project classification, and at the same time helping to open a unified identity Authentication service (IAM), to facilitate customers to securely control access to Huawei Cloud services and resources.

In response to the needs of customers who wish to deploy "VPN + cloud dedicated line" dual insurance links on the cloud to ensure normal communication between the business system on the cloud and the local data center in the intranet, technical service experts actively assist customers in configuring VPN and cloud dedicated lines to use exclusive privacy Channel for communication.

However, there were some "obstacles" in this process: First, the VPN gateway often failed to communicate from time to time after the VPN gateway was connected. After careful searching, it was confirmed that the "crisis" was a problem with the peer policy configuration, and the VPN connection was restored immediately after adjustment. Unblocked.

Second, the cloud dedicated lines that customers accessed include Hangzhou, Shangrao, and Xiamen. After the first two dedicated lines were successfully opened, a small accident occurred when the local data center was connected to the Xiamen site. In this regard, technical service experts assisted in troubleshooting Huawei Cloud virtual interfaces, and at the same time, it connected with firewall manufacturers to analyze routing network segments, patiently searched for missing routes, added them, and successfully opened up the Xiamen dedicated line link, and finally helped customers realize multi-link mutual backup and effectively protect the local area. The data center and the resources on the cloud are interconnected securely and stably.

After going to the cloud.
Not only in the cloud phase, Chinasoft International China Cloud Network technical support services throughout the customer's entire cloud life cycle. Recently, when a customer uploaded a file using the IAM account OBS Browser+, he accidentally received a notification that the access was denied. The customer IT staff gave feedback on this issue in the dedicated technical support group.

In this regard, technical service experts check the OBS bucket policy for the first time. After verifying the upload of the master account and the IAM user permission configuration, the packaged bucket log locates the original OBS bucket encryption problem. After assisting in turning off the default encryption, the customer file upload is restored. normal. By continuously answering and dealing with the "difficult and miscellaneous diseases" encountered by customers, Chinasoft International China Cloud Network effectively guarantees the continuity and stability of the customer's business on the cloud.

As a one-stop cloud service brokerage platform, Chinasoft International China Cloud Network not only provides customers with diversified cloud products, services and solutions to help customers in digital transformation in the cloud era, but also through the technical service team to do the "last mile" "Service guarantee, help customers worry-free on the cloud, worry-free on the cloud, and promote customers to move forward steadily on the road of digital transformation and upgrading.

*For more inquiries on cloud projects, please inquire 400-060-0160 , [e-mail]