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Monday, September 13, 2021 10:08:22 AM
I put in an order and it was automatically cancelled without being filled even though my limit order was above ask price. I had to reenter it 3 times.
Here's part of my chat with Schwab
Yes. But the order kept disappearing without being filled. If I hadn't been logged in and checking I would not have noticed that it just got automatically cancelled. What's up wit that?
9:54 AM
Dustin S
That is very odd. I'm trying to see if there is anything that stands out as an issue.
9:55 AM
Dustin S
I'm sorry but from my views I can see the orders were cancelled, but I cannot see why they were cancelled. Your orders were the same up until the last one that finally went through.
If you have the time I would recommend calling 1-800-435-4000 and requesting to speak with a broker. If you believe this could be a tech issue that could happen again, they can help simulate it and document it for our tech team to look at.
9:59 AM
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