Coinbase Global Inc (COIN)

[Strategyone]

I have been on coinbase for a little over 4 years now. Their customer service was dismal and pathetic when I first joined. They also weren't insured back then.

They have matured alot and now have respectable customer service. Yes, there will always be exceptions and certain people will always try to take advantage of publicity for their own gain.

I have no problem with coinbase differentiating between a user credential loss/hacked/stolen issue compared to a coinbase company hack issue. Coinbase provides addequate security for those willing to use it. They allow for 2 factor authentication which prevents a simple password hack. They provide a "vault" feature which allows users to remove their crypto from the network with a 3 day hold period to bring it back on. This gives the option to prevent someone from getting into someones account that hasn't turned on 2FA, and they still would have 3 days before someone could transfer out assets from their "vault". By the way, as soon as someone requests access to the vault to begin the 3 day wait, a notification is also sent so a user has multiple ways to prevent theft.

I also will agree that due to the huge growth Coinbase has experienced with new accounts, customer service will likely always have room for improvement and revamping.