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Re: facts_matter14 post# 84601

Thursday, 08/05/2021 11:40:00 AM

Thursday, August 05, 2021 11:40:00 AM

Post# of 90734
Please post a link supporting your claim that Sinensky deals with unhappy customers by attempting to "humiliate them, then ignore them". Here is what the article I posted says:

"Our director of hospitality will contact the guest and invite them back with something complimentary. Then our staffer will actually meet the customer when they come back to ensure service is perfect. This extra attention wows them and turns them around"

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