"Thank you for contacting Questrade. My name is ----- and I’ll be happy to help you.
Apologies for the delay. We received instructions from Citibank which requires you to fill out an "instrument of transfer" and cancellation instruction.
We are currently reviewing and we will be sending you the necessary materials which we will need you to fill out. Our outbound team will be providing you with the documentation either later today or tomorrow.
Register for free to join our community of investors and share your ideas. You will also get access to streaming quotes, interactive charts, trades, portfolio, live options flow and more tools.